At O & O Caring Hands Inc., we believe in providing services with transparency, respect, and clarity. To ensure that every client understands their rights and the terms of service, we require a signed Service Agreement by the second visit.

Your Service Agreement will include:

Client Details: Your full name and date of birth

Referral Information: Date of initial contact and referral source

Services to Be Provided: The type of care and support we will deliver

Frequency & Duration: How often and how long services will be provided

Detailed Description: Specific tasks and responsibilities agreed upon

Payment Method: Private pay, Medicaid Waiver, or other arrangements

Acknowledgment: Receipt of the Client Rights document

Emergency Contact: For urgent changes in health conditions

Cancellation Policy Overview: Easy-to-understand service cancellation terms

Agency Contact Information:  How to reach us for questions or concerns

Georgia State Licensing Authority Contact: For regulatory inquiries

Signatures: Client or responsible party to confirm understanding and agreement

Special Provisions

Access to Client Funds

If you authorize our caregivers to assist with handling your funds during visits:

• Written permission is required in the Service Agreement
• You will initial the authorization section and set a maximum amount allowed

Use of Client’s Vehicle

For the safety of our clients and staff, O and O Caring Hands Inc. Employees are not permitted to drive a client’s personal vehicle under any circumstances.

If transportation is needed, we can assist in arranging services such as Uber or Lyft at the client’s request. The cost of the ride will be the responsibility of the client.

Billing Details

O and O Caring Hands Inc. issues invoices every two (2) weeks based on the services provided during that billing period. Each invoice will reflect:

The dates and hours of service delivered

• The applicable rates for each type of service
• Any additional expenses approved

Payment is due within three (3) business days of the invoice date. Accepted payment methods include:

Cashiers Checks or Money Order, ACH transfer, Medicaid waiver Payments

Any invoice not paid by the due date will incur a late fee of $25 per billing period or 1.5% of the outstanding balance per billing period, whichever is greater. Late fees will continue to accrue for each subsequent billing period until payment is received in full.

Changes to Services

Need to make changes? Simply complete our “Change in Services” form. This will:

• Update service start/end dates
• Note changes in cost or frequency

Issue refunds (if applicable) within 10 days for payment decreases

Cancellation Policy

You may cancel services at any time.

If the caregiver has already arrived before cancellation notice is received, a one-hour service fee will apply to cover staff travel and time.